Guest Experience Volunteer (Teens)

Department: Teens
Location: Miami, FL

PURPOSE: The Guest Experience Volunteer at the Phillip and Patricia Frost Museum of Science (Frost Science) will work alongside the Guest Experience team to assist staff by welcoming guests, helping guests with directional and general information, and aiding Guest Experience staff in the exhibit galleries.

RATE: Unpaid

KEY RESPONSIBILITIES: 

  • Welcome guests to the museum.
  • Answer guests’ questions related to directions, shows and general information to help ensure guests have a positive experience.
  • Assist Guest Experience staff in the exhibit galleries by helping to direct visitors through specific experiences or by aiding with seating for Planetarium shows.
  • Receive training and gain knowledge around the content specific to the exhibit galleries.
  • Assist staff with evaluations to collect visitor feedback.
  • Assist with the training of other greeter volunteers.
  • Perform all assigned tasks.

QUALIFICATIONS:  

  • Interest in science and Frost Science’s mission.
  • Strong oral communication skills.
  • Reliable and punctual, with good attendance.
  • Must demonstration an enthusiastic and friendly attitude at all times, focused on guest satisfaction.
  • Ability to work well with different personalities in a fast-paced environment.  
  • Ability to problem-solve and be resourceful.
  • Ability to work independently or as part of a team. 
  • Bilingual (English/Spanish) or (English/Creole) preferred.
  • Experience in customer service a plus.
  • Must be 16 years or older.

WORKING CONDITIONS AND PHYSICAL EFFORT:  

  • Work generally involves moving around the museum.
  • Work is performed both indoors and outdoors, with potentially some office work.

CLEARANCE REQUIREMENTS:  

  • This position requires Level 2 background clearance as defined by Miami-Dade County Public Schools.
  • Drug screening as part of the Drug Free Workplace Program.

SCHEDULE REQUIREMENTS:  

  • Must be able to commit to a minimum of 100 hours per year.

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